{"id":7045,"date":"2019-06-07T07:54:19","date_gmt":"2019-06-07T07:54:19","guid":{"rendered":"https:\/\/simone-herrera.com\/faq\/"},"modified":"2023-03-10T15:36:50","modified_gmt":"2023-03-10T14:36:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.simone-herrera.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;parallax&#8221; full_screen_section_height=&#8221;no&#8221; css=&#8221;.vc_custom_1494506663083{background-image: url(https:\/\/wh4.simone-herrera.comwp-content\/uploads\/2017\/05\/FAQ-banner-para.jpg?id=258) !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #993300;\">Frequently Asked Questions<\/span><\/h2>\n<h3><strong>The most important answers to your questions<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/12&#8243;][\/vc_column][vc_column width=&#8221;10\/12&#8243;]<div class=\"edgtf-tabs edgtf-vertical-tab clearfix\">\n\t<ul class=\"edgtf-tabs-nav clearfix\">\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-how-long-does-the-delivery-take\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tHOW LONG DOES THE DELIVERY TAKE?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-what-are-the-payment-methods\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tWHAT ARE THE PAYMENT METHODS?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-how-does-an-exchange-return-work\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tHOW DOES AN EXCHANGE \/ RETURN WORK?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-how-long-are-your-vouchers-valid\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tHOW LONG ARE YOUR VOUCHERS VALID?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-will-i-receive-an-invoice-for-my-order\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tWILL I RECEIVE AN INVOICE FOR MY ORDER?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t\t\t<li>\n\t\t\t\t<a href=\"#tab-do-you-offer-gift-wrapping\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"edgtf-tab-text-title\">\n\t\t\t\t\t\t\tDO YOU OFFER GIFT WRAPPING?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t <\/li>\n\t\t\t<\/ul> \n\t<div class=\"edgtf-tab-container\" id=\"tab-how-long-does-the-delivery-take-975\">[vc_column_text]<\/p>\n<h3>HOW LONG DOES THE DELIVERY TAKE?<\/h3>\n<p>In principle, we process your order as quickly as possible. Orders received on weekdays (Monday-Friday) by approximately 4:00 p.m. are usually shipped the same day or the next day. Orders received on weekends are shipped on Mondays. Depending on the shipping company, you can expect the shipment to arrive in 2 to 4 business days. We cannot guarantee for delays with shipping companies (strike or similar).[\/vc_column_text]<\/div><div class=\"edgtf-tab-container\" id=\"tab-what-are-the-payment-methods-179\">[vc_column_text]<\/p>\n<h3>WHAT ARE THE PAYMENT METHODS?<\/h3>\n<p>In the future, our customers can choose between the following payment methods:<br \/>\nPaypal, Klarna,Visa Mastercard, American Express, Apple Pay, Giropay, iDeal. Depending on the order value and creditworthiness, there is also the possibility of an installment payment via PayPal or Klarna.[\/vc_column_text]<\/div><div class=\"edgtf-tab-container\" id=\"tab-how-does-an-exchange-return-work-376\">[vc_column_text]<\/p>\n<h3>HOW DOES AN EXCHANGE \/ RETURN WORK?<\/h3>\n<p>You can return all items purchased from the Simone Herrera online store to us within 14 days of receipt of the goods.<\/p>\n<p>In order for us to process your return as quickly as possible, it is necessary to observe the following points when returning the goods:<\/p>\n<p>Please return the goods to us in the original packaging.<br \/>\nPlease use the return label that is enclosed with your invoice.<br \/>\nIf you do not find a return label in your package, please contact our customer service by phone: +49 (0)173\/6745840 or by e-mail: <a href=\"mailto:info@simone-herrera.com\">info@simone-herrera.com<\/a>.<\/p>\n<p>Please note that items can only be returned in their original condition and must not show any signs of use.<br \/>\nThe same conditions apply to reduced goods.<br \/>\nPlease be sure to keep the package delivery slip until the return is complete.<br \/>\nSimone Herrera bears the cost of returning the goods within Germany.<\/p>\n<p>Attention: Please understand that we can only take back goods that were ordered in our online store. Items purchased in brick-and-mortar stores or via another online store cannot be claimed, returned or refunded in the Simone Herrera online store.[\/vc_column_text]<\/div><div class=\"edgtf-tab-container\" id=\"tab-how-long-are-your-vouchers-valid-794\">[vc_column_text]<\/p>\n<h3>HOW LONG ARE YOUR VOUCHERS VALID?<\/h3>\n<p>Our vouchers are valid for three years.[\/vc_column_text]<\/div><div class=\"edgtf-tab-container\" id=\"tab-will-i-receive-an-invoice-for-my-order-431\">[vc_column_text]<\/p>\n<h3>WILL I RECEIVE AN INVOICE FOR MY ORDER?<\/h3>\n<p>Yes, an invoice is automatically included with every order. If you need a copy of your invoice, please feel free to contact us at any time. In this case, please send us an email to info (at) simone-herrera.com or simply call us.[\/vc_column_text]<\/div><div class=\"edgtf-tab-container\" id=\"tab-do-you-offer-gift-wrapping-520\">[vc_column_text]<\/p>\n<h3>DO YOU OFFER GIFT WRAPPING?<\/h3>\n<p>Yes, for a small extra charge of 2.50 euros per gift we offer to wrap your gift.[\/vc_column_text]<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/12&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;160px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;parallax&#8221; full_screen_section_height=&#8221;no&#8221; css=&#8221;.vc_custom_1494506663083{background-image: url(https:\/\/wh4.simone-herrera.comwp-content\/uploads\/2017\/05\/FAQ-banner-para.jpg?id=258) !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text] &nbsp; &nbsp; Frequently Asked Questions The most [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7045","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Simone Herrera<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simone-herrera.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Simone Herrera\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_type=&#8221;parallax&#8221; 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